Last updated: 20 June 2026
Effective from: 20 June 2026
Version: 1.0
1. About These Terms
These Consumer Platform Terms, referred to as the Terms, govern consumer and visitor access to NibbleKit-powered:
- websites;
- mobile and web applications;
- customer accounts;
- menu and ordering pages;
- checkout workflows;
- order-history features;
- verification and password-reset pages;
- customer support functions;
- public demo services;
- privacy-request services; and
- related customer-facing platform functions that link to these Terms,
together referred to as the Services.
The Services are operated using NibbleKit technology by Paul Hepple, a sole trader trading as DarkByte Creations.
In these Terms:
- Customer, you and your mean an individual using a customer-facing part of the Services, including a person browsing or placing an order;
- DarkByte, NibbleKit, we, us and our mean Paul Hepple trading as DarkByte Creations;
- Merchant means the food business or other seller identified in the relevant Service, at checkout and in the order confirmation;
- Merchant Terms mean any lawful consumer sales terms provided by the Merchant before an order is submitted;
- Order Contract means the contract between you and the Merchant for food, drink or other products;
- Platform Contract means the contract between you and DarkByte concerning your consumer use of the NibbleKit platform; and
- Products means food, drink or other goods or services offered by a Merchant through the Services.
These Terms apply to guest checkout as well as account-based use.
Where the law requires affirmative acceptance, you will be asked to accept these Terms before the relevant account or Service is used. Merely viewing a public page does not create a paid order.
You should read and retain a copy of the version that applies to you.
2. Consumer Terms Only
These Terms are intended for Customers and other individual users acting wholly or mainly outside their trade, business, craft or profession.
They do not govern:
- a Merchant's subscription to or commercial use of NibbleKit;
- Merchant administration portals;
- Merchant staff or contractor access in a business capacity;
- business service levels;
- Merchant content warranties;
- Merchant indemnities;
- business liability limits;
- Merchant payment-account obligations;
- DarkByte's processing of personal data solely on Merchant instructions; or
- Merchant security and incident-response obligations.
Those matters must be governed separately by the applicable:
- Merchant Agreement;
- data-processing agreement;
- security schedule;
- authorised-user terms; and
- other written business arrangements.
A person who uses NibbleKit both as a Customer and as a Merchant user is subject to these Terms only when acting in their Customer capacity.
Nothing in these Terms grants a Merchant or Merchant user a right to access business functions.
3. Who DarkByte Is
NibbleKit is operated by:
Paul Hepple, a sole trader trading as DarkByte Creations 152 Lindhurst Road, Barnsley, S71 3DG Email: support@nibblekit.com Telephone: 07549 253991 VAT: shown on applicable invoices or receipts where required by law
DarkByte provides the NibbleKit platform technology.
DarkByte is not automatically the Merchant, seller, restaurant, caterer, food business, fulfilment provider or delivery provider merely because:
- the Merchant uses NibbleKit;
- a Service displays NibbleKit technology;
- DarkByte hosts the ordering workflow;
- a payment is submitted through a NibbleKit checkout;
- DarkByte sends an automated order message;
- an order is stored in a NibbleKit account; or
- DarkByte provides support or refund tooling.
Where DarkByte is the seller or accepts another transactional role for a particular order, that role must be stated clearly before you submit the order.
4. What NibbleKit Does
NibbleKit is a white-label ordering platform used by participating Merchants.
Depending on the Merchant and configuration, the Services may allow you to:
- browse menus and Products;
- view prices and availability;
- review ingredient, allergen and dietary information;
- create and manage an account;
- select delivery or collection;
- submit an order;
- make a payment;
- receive order updates;
- view receipts and order history;
- request a cancellation or refund;
- contact support;
- save optional preferences; or
- use other customer-facing features.
Available functions may vary by:
- Merchant;
- location;
- date and time;
- Product;
- account type;
- device;
- operating system;
- app version;
- delivery area;
- Merchant capacity; and
- lawful service configuration.
DarkByte is responsible for providing the platform functions it undertakes to provide with the care and skill required by law.
DarkByte remains responsible for its own:
- statements;
- software and platform conduct;
- account and security functions;
- payment or refund actions undertaken in its own capacity;
- unauthorised alteration of Merchant information;
- privacy obligations; and
- other legal duties.
5. Merchant as Seller and Food Business
Unless the checkout expressly states otherwise, the Merchant identified at checkout and in the order confirmation is:
- the seller;
- the contracting party for the Products;
- the person accepting or rejecting the order;
- the food business responsible for food offered through the Service;
- responsible for its menu and Product information;
- responsible for prices, taxes and Merchant charges;
- responsible for ingredients and allergen declarations;
- responsible for preparation and packaging;
- responsible for fulfilment;
- responsible for delivery or collection;
- responsible for substitutions;
- responsible for order-specific customer service;
- responsible for lawful cancellations and refunds; and
- responsible for complying with laws applicable to its Products and business.
The Merchant remains responsible for a delivery provider that the Merchant selects, offers or appoints as part of its fulfilment arrangements.
DarkByte's provision of technical tools does not transfer the Merchant's seller or food-business responsibilities to DarkByte.
DarkByte is not responsible for a Merchant's independent breach merely because the Order Contract was formed through NibbleKit. This does not exclude responsibility where DarkByte's own act or omission caused or contributed to the problem.
6. Merchant Identity
Before you submit an order, the relevant Service must identify the Merchant responsible for it.
The information made available must include, where applicable:
- the Merchant's legal name;
- its trading name, where different;
- its geographic business address;
- its email address;
- its customer-service telephone number where maintained or legally required;
- its company, partnership or other registration information where applicable;
- its VAT number where applicable; and
- any other information required by law.
The same Merchant must be identifiable in the order confirmation.
A trading name or brand must not be used in a way that conceals or makes it materially difficult to identify the legal seller.
Where the required Merchant identity is missing or appears inconsistent, do not place the order and contact support@nibblekit.com.
7. Contract Structure and Priority
Several legal documents may apply to your use of a NibbleKit-powered Service.
They apply as follows:
- Mandatory law takes priority over inconsistent contractual wording.
- The information shown at checkout and the Merchant Terms govern the sale and fulfilment of Merchant Products.
- These Terms govern your consumer use of the NibbleKit platform.
- The End User Licence Agreement governs the licence to install and use a mobile app.
- The Acceptable Use Policy supplements these Terms.
- The detailed Refund and Cancellation, Delivery and Collection, and Allergen and Food Safety policies explain the relevant platform and order processes.
- The Privacy Policy and Cookies and Similar Technologies Policy explain personal-data and device-technology use.
Merchant Terms apply only where they were made available before you submitted the order and are fair, lawful and applicable to the transaction.
A Merchant Term cannot:
- remove a statutory right;
- make DarkByte's consumer obligations the Merchant's responsibility;
- make you responsible for a failure caused by DarkByte;
- bind you to an undisclosed fee;
- retrospectively alter an accepted order; or
- override these Terms in relation to your separate Platform Contract.
Where there is a conflict:
- these Terms govern the NibbleKit platform;
- the Merchant Terms govern the Merchant Products and fulfilment; and
- the provision preserving the greater mandatory consumer protection applies where required by law.
8. Eligibility and Minimum Age
You may use the Services only if:
- you meet the minimum account age of the minimum age stated in the relevant app, ordering service or Merchant terms;
- you have legal capacity to use the relevant Service;
- the information you provide is accurate to the best of your knowledge; and
- your use is lawful.
Where a person does not have full legal capacity, any acceptance required by law must be completed by a parent, guardian or other legally authorised person.
The minimum account age does not determine eligibility to purchase every Product.
Where a Merchant offers an age-restricted Product, the Merchant may:
- require proof of age;
- require personal handover;
- refuse a safe-place delivery;
- refuse delivery or collection where verification fails; and
- retain only the proportionate verification record permitted by law.
You must not attempt to purchase an age-restricted Product if you are not legally eligible.
9. Customer Accounts
Some Services require an account. Others may permit guest checkout.
When creating or using an account, you must:
- provide accurate information;
- keep account details reasonably current;
- use an email address or telephone number that you are authorised to use;
- protect your password and authentication credentials;
- not share a personal account;
- not allow an unauthorised person to use the account;
- complete reasonable security checks; and
- notify us promptly if you suspect compromise.
You must not:
- create an account using another person's identity without authority;
- maintain multiple accounts for fraudulent or abusive purposes;
- use an account to evade a lawful restriction;
- use another person's payment method without authority; or
- attempt to access another Customer's or Merchant's information.
You are not responsible for unauthorised account activity to the extent that it resulted from DarkByte's or a Merchant's failure to use reasonable security measures.
We may ask you to verify:
- an email address;
- a telephone number;
- account ownership;
- a delivery address;
- a suspicious login; or
- another security-sensitive change.
Verification must be proportionate to the risk.
10. Guest Checkout
Where guest checkout is available:
- these Terms still apply;
- you must provide the information reasonably needed for the order;
- an account is not automatically created unless that is explained and agreed;
- order and Merchant records may still be retained as described in the Privacy Policy; and
- you may have more limited access to order history or account-based functions.
A Merchant must not make legally required Product or allergen information available only to registered users.
11. Closing or Deleting an Account
You may stop using the Services at any time.
Where account deletion is supported, you may initiate it:
Deleting an app from a device does not delete the account.
Account deletion normally:
- closes account access;
- revokes active sessions;
- removes ordinary profile information that is no longer needed;
- removes optional saved allergy-profile information under the applicable retention process; and
- prevents future account use.
Account deletion may not immediately remove:
- Merchant-controlled order records;
- payment or refund records that must be retained;
- security and fraud-prevention records;
- records relevant to an active order;
- complaint, dispute or chargeback records;
- food-safety records;
- legal-claims records; or
- backup copies awaiting scheduled expiry.
The Privacy Policy and Data Retention and Deletion Policy provide further details.
The Merchant is responsible for the accuracy and currency of information about its Products, including:
- Product names;
- descriptions;
- images;
- quantity;
- portion or package information;
- ingredients;
- allergens;
- dietary claims;
- nutrition information;
- preparation information;
- availability;
- price;
- tax;
- compulsory charges; and
- delivery or collection restrictions.
DarkByte may format, validate, transmit or display information supplied or confirmed by the Merchant.
A Product appearing in a menu does not guarantee that it remains available.
Availability may change before the Merchant accepts an order.
Where DarkByte becomes aware that a platform error has materially altered, omitted or mismatched Merchant information, DarkByte will take reasonable steps to:
- correct the platform issue;
- inform the Merchant;
- prevent further affected transactions where appropriate; and
- assist with affected order records.
A Merchant remains responsible for checking its published information and correcting known inaccuracies.
13. Prices and Price Transparency
Prices must be displayed clearly and must not mislead you about what you must pay.
Where a Product and price are presented in circumstances that enable you to make a purchasing decision:
- the price must include mandatory fees, taxes, charges and other unavoidable payments that can reasonably be calculated at that point;
- any mandatory variable charge that cannot yet be calculated must be identified clearly;
- the method for calculating that charge must be explained with appropriate prominence;
- the total must be updated as soon as the required information becomes available;
- an order-level total must update as Products are added or removed; and
- optional charges must be shown separately.
A compulsory charge must not be revealed only at the final payment step where it could reasonably have been shown earlier.
The checkout may show a breakdown including:
- Product prices;
- discounts;
- taxes;
- delivery charges;
- service fees;
- platform fees;
- packaging charges;
- deposits;
- voluntary tips;
- voucher or credit use; and
- the final total.
A fee must not be described as optional where you cannot complete the selected order without paying it.
Before you submit an order, the checkout must make the following information clear, where applicable:
- the Merchant's legal identity;
- the main characteristics of the Products;
- selected quantities and customisations;
- relevant ingredient and allergen information;
- the total price;
- applicable taxes;
- every compulsory fee;
- the recipient or charging party for a fee where it is not the Merchant;
- delivery or collection charges;
- minimum order values;
- the selected delivery or collection method;
- delivery restrictions;
- the selected or estimated date and time;
- whether timing is estimated or expressly agreed;
- available payment methods;
- payment timing;
- cancellation information;
- any contractual cancellation window;
- any statutory cancellation exception;
- the Merchant's complaint and contact route;
- relevant Merchant Terms; and
- the consequences of submitting the order.
Directly before submission, you must be shown clearly and prominently:
- the selected Products;
- their main characteristics;
- the total price;
- compulsory charges;
- the applicable duration or minimum commitment where relevant; and
- the fact that submitting the order creates an obligation to pay.
Optional extras must not be added using a pre-selected control or another method that does not obtain your express agreement.
The button or similar control used to submit a paid order must be labelled in a clear, legible and unambiguous way indicating that submission creates an obligation to pay.
The deployed button label is:
the final checkout/payment button shown in the service, such as Proceed to card payment, Pay Now, Pre-authorise, Place order with cash pre-authorisation or Place free order, depending on payment method and platform
A label such as:
- "Continue";
- "Confirm";
- "Complete";
- "Finish"; or
- another formulation that does not clearly indicate payment
must not be used as the sole final payment label.
Nothing in these Terms treats you as bound where applicable law provides that you are not bound because the payment-obligation requirement was not met.
16. Placing an Order
Submitting an order is an offer by you to purchase the selected Products from the Merchant.
When you submit the order:
- you confirm that the order information shown is correct;
- you authorise the applicable payment action described at checkout;
- the order is sent to the Merchant for acceptance;
- an automated acknowledgement may be generated; and
- the Merchant may check availability, delivery, collection, payment or fraud information.
Submitting an order does not by itself guarantee acceptance.
You should review:
- the Merchant;
- Products;
- quantities;
- customisations;
- allergens;
- delivery or collection details;
- charges;
- contact details; and
- payment information
before submission.
An order cannot normally be edited after acceptance unless the Merchant agrees and the change is lawful.
The Order Contract is formed when the Merchant accepts your offer.
Unless the checkout expressly identifies a different acceptance point, acceptance occurs when:
the Merchant accepts the order through the applicable NibbleKit Merchant workflow or otherwise confirms acceptance to the Customer
The following do not by themselves constitute Merchant acceptance:
- a payment authorisation;
- a pending card transaction;
- an automated "order received" acknowledgement;
- creation of an order reference;
- an automated receipt of the request;
- a notification that the order is awaiting review; or
- an order appearing as pending in your account.
The acknowledgement should state whether:
- the order has merely been received;
- the order is awaiting Merchant acceptance; or
- the Merchant has accepted it.
The Merchant may reject an order before acceptance where, for example:
- a Product is unavailable;
- the delivery address is outside the available area;
- the Merchant cannot safely fulfil it;
- the selected delivery or collection option is unavailable;
- payment cannot be authorised;
- age or identity requirements cannot be met;
- the order appears fraudulent or unauthorised;
- the order would breach applicable law; or
- fulfilment is otherwise unavailable.
A Merchant's right to cancel after acceptance is more limited and is governed by:
- the Order Contract;
- the Merchant Terms;
- the Refund and Cancellation Policy;
- applicable consumer law; and
- the circumstances.
18. Order Confirmation
After the Order Contract is formed, the Merchant or NibbleKit acting on the Merchant's behalf will provide confirmation by email or another durable medium within the period required by law.
The confirmation should include or reproduce, where applicable:
- the Merchant's identity and contact information;
- the order reference;
- the accepted Products;
- quantities and customisations;
- the total price and fee breakdown;
- the payment status;
- the delivery or collection arrangements;
- the applicable Merchant Terms;
- cancellation information;
- complaint and support information; and
- the version or source of the terms applying to the order.
You should keep the confirmation.
If confirmation does not arrive, check the contact information supplied and contact the Merchant or DarkByte support as appropriate. The absence of a confirmation message does not necessarily mean that no Order Contract exists where acceptance can otherwise be established.
19. Payment Authorisation and Capture
Payment may be authorised, reserved or captured through the applicable payment provider.
The current payment model is:
Payment provider: Stripe Connect for card payments and supported wallet methods, plus any cash or offline payment option expressly enabled by the Merchant. Charge model: Stripe Connect direct charges on the Merchant connected account are used where the current PaymentIntent flow is enabled; other flows must state their model before launch Payment recipient: the Merchant identified at checkout, unless the checkout expressly identifies another payment recipient Collection-agent position: DarkByte provides platform/payment tooling and may receive platform fees, but does not become the food seller merely because it supports payment processing Authorisation timing: when the payment provider confirms or pre-authorises the payment during checkout Capture timing: automatically for ordinary card payments unless a manual capture/pre-authorisation flow is used, such as cash pre-authorisation where enabled Refund initiator: refunds may be initiated through Merchant/admin tooling, DarkByte platform support or the payment provider workflow depending on configuration and authority Statement descriptor: the descriptor is controlled by the relevant Merchant/Stripe account and payment-provider configuration and may vary by Merchant
A payment authorisation or capture does not itself constitute Merchant acceptance.
Where an order is not accepted:
- an uncaptured authorisation must be released; or
- a captured payment must be refunded,
as applicable.
The time taken for a pending authorisation to disappear may depend on the bank, card issuer or wallet provider.
20. Payment Providers
Payments may be processed by:
Stripe Connect for card payments and supported wallet methods, plus any cash or offline payment option expressly enabled by the Merchant.
Payment providers, banks, card networks, card issuers and digital-wallet providers may:
- verify payment credentials;
- authorise or decline transactions;
- carry out fraud or security checks;
- apply their independent terms;
- process refunds;
- administer disputes or chargebacks; and
- retain records required for regulated payment functions.
NibbleKit is designed so that full card numbers and card security codes are entered into or handled by approved payment-provider components rather than stored by DarkByte.
This payment-data statement reflects the current NibbleKit payment architecture and must be reviewed before any new payment flow is enabled.
DarkByte may receive limited payment information such as:
- transaction identifiers;
- Merchant connected-account identifiers;
- amount and currency;
- payment status;
- limited card metadata;
- refund status;
- dispute or chargeback status; and
- fraud or security signals.
A payment provider's independent role does not remove DarkByte's responsibility for the payment configuration and platform components DarkByte controls.
21. Failed or Unauthorised Payments
An order may be rejected or delayed where payment:
- is declined;
- cannot be authenticated;
- cannot be captured;
- appears unauthorised;
- triggers a proportionate security check; or
- is affected by a provider outage.
You must not:
- use payment credentials without authority;
- attempt to bypass authentication;
- knowingly submit false payment information; or
- manipulate a payment or refund status.
Where you believe a payment was:
- duplicated;
- unauthorised;
- incorrectly captured;
- taken for a rejected order; or
- charged at the wrong amount,
contact the Merchant or NibbleKit support promptly.
Do not send a full card number, card security code, payment password or one-time authentication code through an ordinary support channel.
22. Cancellations and Perishable Products
Cancellation and refund rights are explained in the Refund and Cancellation Policy.
Many prepared foods and other rapidly perishable Products are excluded from the ordinary 14-day change-of-mind cancellation right.
That statutory exception arises from the nature of the Product. It does not arise only when preparation begins.
A Merchant may nevertheless offer an additional contractual cancellation window before:
- preparation;
- production;
- purchasing;
- dispatch;
- a stated cut-off; or
- another identified fulfilment stage.
The applicable Merchant cancellation window must be shown before the order is submitted.
Closing a Merchant's additional cancellation window does not remove rights relating to Products that are:
- unsafe;
- faulty;
- not of satisfactory quality;
- not fit for a disclosed purpose;
- not as described;
- missing;
- incorrectly substituted;
- materially late;
- not delivered; or
- otherwise not supplied as agreed.
23. Refunds
The Merchant normally remains legally responsible for refunds owed under the Order Contract.
NibbleKit may provide the technical tool used to approve, submit, record or track a refund.
The fact that DarkByte technically submits a Merchant refund instruction does not by itself transfer the Merchant's seller liability to DarkByte.
Where DarkByte must take a technical step before an approved refund can be submitted, DarkByte will provide reasonable assistance without undue delay.
A refund may pass through several stages:
- requested;
- approved;
- submitted to the payment provider;
- failed;
- reversed; and
- settled by the Customer's bank or payment method.
A refund must not be described as received merely because it has been approved or submitted.
Where the law entitles you to a money refund:
- account credit or a voucher must not be substituted without your agreement;
- an additional refund fee must not be deducted;
- the refund will normally be made to the original payment method; and
- statutory timing requirements will apply.
The Refund and Cancellation Policy explains:
- refund timing;
- partial refunds;
- delivery and service charges;
- tips;
- vouchers and credits;
- discounts;
- mixed payment methods;
- expired payment methods; and
- provider refund references.
24. Chargebacks and Payment-Provider Rights
Nothing in these Terms prevents you from:
- contacting your bank or card issuer;
- disputing an unauthorised transaction;
- requesting a chargeback;
- making a claim against a credit provider; or
- exercising another payment or consumer right.
Where practical, giving the Merchant a reasonable opportunity to resolve an ordinary order complaint may help achieve a quicker result. It is not a contractual condition of exercising a right against a bank or payment provider.
You must not knowingly seek duplicate recovery.
Where both a refund and chargeback are received for the same amount, the duplicate recovery may be corrected.
A genuine payment dispute made in good faith does not breach these Terms merely because the Merchant contests it.
Knowingly false, manipulated or abusive payment claims may breach the Acceptable Use Policy.
25. Unavailable Products
Where a Product becomes unavailable before acceptance, the Merchant may:
- reject the affected Product;
- ask whether you want an alternative;
- ask whether you want the remainder of the order;
- reject the complete order where the affected Product materially changes it; or
- provide another lawful option.
A Product must not be silently removed after payment without:
- informing you;
- adjusting the total;
- refunding the affected amount; and
- considering whether the remainder still meets the purpose of the order.
Where the missing Product is central to the order, you may be entitled to cancel more than the isolated item.
26. Substitutions
A Merchant must not make a materially different substitution without informing you and obtaining any confirmation reasonably required.
A substitution must not be made where it:
- contains a different regulated allergen;
- changes a stated "free-from" characteristic;
- creates uncertainty concerning an identified allergy;
- conflicts with an express instruction;
- is materially different in quantity, quality or nature;
- costs more without express agreement; or
- would be unsafe or unlawful.
Silence or failure to respond to a substitution message does not constitute acceptance.
Where you accept:
- a lower-priced substitution, the price difference must be refunded or otherwise credited as you agree;
- a higher-priced substitution, the additional amount may be charged only with your express agreement; or
- a materially equivalent substitution at the same price, the Merchant must still provide accurate updated ingredient and allergen information.
Where you reject a substitution, the affected item must be removed and refunded.
A promotion may be subject to lawful conditions displayed before use, including:
- eligible Products;
- participating Merchants;
- account or Customer eligibility;
- minimum spend;
- geographic availability;
- start and end dates;
- maximum use;
- non-combination with other promotions; and
- genuine stock or capacity limits.
A promotion must not be:
- described misleadingly;
- automatically added as a paid extra;
- withdrawn retrospectively from an accepted qualifying order;
- used to conceal the ordinary total price; or
- operated using a false or misleading time limit.
Where an obvious promotion or pricing error is identified before Merchant acceptance, the Merchant may reject the order and release or refund any affected payment.
After acceptance, the Merchant may alter or cancel the promotion only where the Order Contract and applicable law permit it.
Where the Merchant cancels an order or a platform error prevents a valid promotion from being applied, the promotion should be restored, reissued or reflected fairly in the refund.
28. Vouchers, Gift Cards, Credits and Loyalty Value
Paid gift cards and paid vouchers are distinct from free promotional codes.
Where an order is refunded:
- money paid by card or bank method will normally return to that method;
- paid gift-card or paid voucher value will normally be restored to that instrument;
- account credit used as payment will normally be restored;
- promotional value will be handled under its disclosed terms and the Refund and Cancellation Policy; and
- loyalty points awarded for the refunded purchase may be reversed.
Where a money refund is legally due, it must not be replaced with account credit merely because the platform supports credit.
A voucher, credit or loyalty balance must not be used:
- fraudulently;
- more than the permitted number of times;
- after unlawful transfer;
- through manipulated accounts; or
- to obtain duplicate value.
Where DarkByte or a Merchant disables a voucher because fraud is reasonably suspected, the matter must be reviewed proportionately.
Every compulsory fee must be:
- identified clearly;
- included in the total price where calculable;
- explained before the order is submitted; and
- attributed to the relevant charging party where that party is not the Merchant.
The current fee structure is:
Merchant service fees: none in the core NibbleKit demo unless a Merchant-specific checkout states one before payment. DarkByte platform fees charged directly to Customers: none in the core NibbleKit demo unless the checkout states one before payment. Delivery fees: Merchant-configured where shown at checkout and settled through the Merchant order/payment flow. Packaging fees: none unless shown by the Merchant before checkout. Other compulsory charges: none unless shown before checkout.
Calling a charge a:
- service fee;
- platform fee;
- processing fee;
- booking fee;
- administration fee; or
- packaging fee
does not make it non-refundable where a refund is required by law.
Optional premium delivery or another optional extra must be selected expressly.
30. Tips
A tip must be:
- voluntary;
- separately identified;
- expressly selected or confirmed;
- removable before order submission; and
- excluded from the compulsory order total until selected.
A tip must not be pre-selected.
The checkout must identify who receives the tip.
The current tip model is:
The current core NibbleKit demo does not expose a separate tips feature. If tips are enabled for a Merchant, the checkout must identify the recipient and reversal process before the Customer pays.
Where a complete order is cancelled before fulfilment or is not supplied, a tip paid through the order will be refunded.
Further handling of tips for partial refunds is described in the Refund and Cancellation Policy.
31. Recurring Payments and Subscriptions
Accepting these Terms does not by itself create a subscription or recurring payment.
Where a Merchant offers a subscription, membership or recurring order:
- it must be identified separately;
- the recurring amount or calculation method must be disclosed;
- the billing interval must be shown;
- the minimum duration must be stated;
- renewal and cancellation information must be provided;
- express agreement must be obtained; and
- separate applicable terms must be made available before sign-up.
The current NibbleKit consumer subscription position is:
The standard NibbleKit consumer ordering service does not currently offer recurring consumer subscriptions. If a Merchant introduces a subscription, membership or recurring-order feature, separate terms must be presented before sign-up.
32. Delivery and Collection
Delivery and collection are governed by:
- the Order Contract;
- Merchant Terms made available before ordering;
- checkout information;
- the Delivery and Collection Policy; and
- applicable law.
The Merchant is normally responsible for:
- delivery areas;
- available dates and times;
- collection locations;
- delivery and collection charges;
- preparation and dispatch;
- packaging;
- delivery-provider selection;
- delivery or collection handover;
- product condition at handover; and
- remedies for fulfilment failure.
A time described as an estimate is approximate.
An estimated time does not permit unreasonable delay or remove a right arising where:
- a time was expressly agreed;
- the time was essential;
- a suitable additional period was missed;
- food became unsafe;
- the Merchant otherwise failed to fulfil the order; or
- applicable law provides a remedy.
33. Essential Delivery Times
A delivery time may be essential where:
- the Merchant expressly agrees that it is essential;
- you inform the Merchant before the Order Contract is formed that delivery by that time is essential; or
- the circumstances clearly make timing essential.
Where timing is essential, the checkout or Merchant confirmation should record that fact.
The current workflow for recording essential timing is:
the Customer must contact the Merchant before ordering and obtain express confirmation if a delivery or collection time is essential
Where an essential time is missed, you may be entitled to end the affected Order Contract and obtain reimbursement.
The Delivery and Collection Policy provides further details.
34. Safe Places and Nominated Recipients
Where supported, you may provide an instruction to deliver to:
- a named neighbour;
- a concierge;
- a receptionist;
- another identified person; or
- a suitable safe place.
A nominated person and an unattended safe place are not the same.
The Merchant or delivery provider may refuse an instruction that is:
- unsafe;
- unclear;
- unsuitable for food;
- legally restricted;
- inaccessible;
- exposed to contamination, theft or weather; or
- inconsistent with a personal-handover requirement.
An unattended delivery instruction does not automatically transfer legal risk in every circumstance.
Responsibility depends on matters such as:
- the instruction;
- whether it was followed;
- suitability of the place;
- the nature of the Products;
- the duration for which they were left;
- notification to you;
- the cause of any loss or deterioration; and
- applicable law.
A Merchant cannot rely on a safe-place term where the order was:
- left without authorisation;
- left at the wrong location;
- left unsafely;
- damaged;
- contaminated;
- incorrectly delivered; or
- otherwise not supplied with reasonable care.
35. Failed Delivery or Collection
Where delivery or collection fails because of inaccurate information or unavailability on your part, the Merchant may take account of reasonable and unavoidable loss where:
- the Merchant made a reasonable fulfilment attempt;
- the relevant conditions were disclosed before ordering;
- the loss was directly caused by the failure;
- the loss could not reasonably be avoided; and
- applicable law permits it.
No failed-delivery term creates an automatic right to retain the complete payment.
The Merchant must consider:
- whether the Product can be redelivered;
- whether it can be resold;
- whether a delivery charge was actually incurred;
- whether part of the payment remains refundable;
- whether the Merchant attempted contact;
- whether the Merchant followed the supplied instructions; and
- whether the Merchant or its chosen delivery provider caused the failure.
Where failure was caused by the Merchant, its selected delivery provider or a NibbleKit error for which DarkByte is responsible, the relevant party remains responsible for the remedy required by law.
36. Ingredients, Allergens and Food Safety
The Merchant is responsible for ensuring that legally required ingredient and allergen information is:
- accurate;
- current;
- linked to the correct Product;
- available before purchase; and
- available again at delivery or collection where required.
NibbleKit may provide tools that:
- display Merchant information;
- allow optional allergy preferences;
- show warnings;
- compare profile information with Merchant allergen records;
- identify missing data; or
- prompt you to contact the Merchant.
Those tools are supplementary aids.
They do not:
- guarantee that a Product is safe;
- replace the Merchant's legal responsibilities;
- replace an item-specific risk assessment;
- verify every ingredient or supplier change;
- provide medical advice; or
- establish that food is "free from" an allergen.
Where you or the intended recipient has a serious allergy, intolerance, coeliac disease or other medical dietary requirement:
- contact the Merchant directly before ordering;
- review every selected customisation;
- do not rely solely on an automated warning; and
- do not order where the Merchant cannot confirm suitability.
The Allergen and Food Safety Policy provides further details.
If someone may be experiencing a serious allergic reaction or another medical emergency, contact emergency services immediately. In the United Kingdom, call 999.
37. Customer Responsibilities
You must take reasonable care to:
- provide accurate account information;
- provide an accurate delivery or collection contact;
- review the selected Merchant;
- review Product and customisation information;
- check the total and charges;
- use only a payment method you are authorised to use;
- provide clear delivery instructions;
- tell the Merchant before acceptance where timing is essential;
- be available for personal handover where required;
- collect an order within the agreed period;
- review packaging and allergen information on receipt;
- follow storage, reheating and consumption instructions; and
- report a material issue as soon as reasonably practical.
You must not:
- submit a false order;
- provide a false address;
- make a fraudulent refund request;
- manipulate a promotion;
- impersonate another person;
- abuse Merchant, delivery or support personnel;
- make a knowingly false chargeback; or
- submit unnecessary passwords, payment information or health data through a free-text field.
These responsibilities do not excuse a breach by DarkByte, a Merchant or a delivery provider.
38. Reporting Order Problems
Where an order is:
- missing;
- incorrect;
- incomplete;
- damaged;
- unsafe;
- materially late;
- delivered to the wrong place;
- not as described;
- incorrectly substituted;
- supplied with incorrect allergen information; or
- otherwise not in conformity with the Order Contract,
contact the Merchant using the order-support details.
Please report perishable Product issues as soon as reasonably possible and preferably within 24 hours where the condition of the Products or evidence may change.
The 24-hour period is an evidence-preservation request. It is not a contractual deadline and does not remove statutory rights.
Photographs may assist but are not compulsory where unavailable, unsafe or inappropriate.
39. Customer Support Responsibilities
39.1 Merchant support
Contact the Merchant for matters relating to:
- Product availability;
- preparation;
- ingredients;
- allergens;
- Product quality;
- fulfilment;
- delivery;
- collection;
- substitutions;
- missing items;
- cancellation;
- refunds;
- complaints about Merchant staff; or
- another Order Contract issue.
The Merchant's contact details must appear at checkout, in the order confirmation or in the order details.
39.2 DarkByte support
Contact DarkByte for matters relating to:
- account access;
- verification or password reset;
- a NibbleKit platform error;
- an incorrect platform status;
- a failed NibbleKit support route;
- a suspected platform security issue;
- DarkByte's payment or refund tooling;
- DarkByte's conduct;
- privacy rights; or
- a data-protection complaint.
DarkByte may forward an order-specific matter to the Merchant or provide the Merchant with relevant platform evidence.
Providing that assistance does not make DarkByte the seller.
40. Complaints
An order, Product, delivery, allergen or refund complaint should normally be submitted first to the Merchant.
A complaint about the NibbleKit platform should be submitted to DarkByte at support@nibblekit.com.
A privacy right or data-protection complaint should be submitted through the Privacy Rights and Data Protection Complaints page.
DarkByte's current alternative-dispute-resolution position is:
DarkByte does not currently state participation in an approved alternative dispute resolution scheme unless required by law. Customers may still use any statutory, regulatory, payment-provider or court routes available to them.
A Merchant may have a separate ADR or complaint process. Where it does, its details should be included in the Merchant Terms or order confirmation.
Nothing in this section prevents you from:
- contacting a regulator;
- contacting a card issuer;
- exercising chargeback or credit rights;
- seeking independent advice; or
- bringing a legal claim.
41. Service Communications
DarkByte or the Merchant may send communications needed to provide, secure or administer the Services or an order.
These may include:
- email verification;
- password reset;
- account-security alerts;
- order acknowledgements;
- acceptance confirmations;
- receipts;
- preparation updates;
- delivery or collection updates;
- cancellation or refund updates;
- support responses;
- privacy communications; and
- material policy or service notices.
You must provide a contact method that you are authorised to use.
A service message is not marketing merely because it contains Merchant branding.
Accepting these Terms does not amount to consent to direct marketing.
Marketing communications are governed by the Privacy Policy, applicable privacy choices and electronic-marketing law.
42. Electronic Records and Notices
Where permitted by law, contractual notices and records may be provided through:
- email;
- an in-app message;
- an account notice;
- a downloadable document;
- a web page capable of being saved;
- a push notification directing you to the full notice; or
- another appropriate durable medium.
An important notice will not be treated as delivered solely because an impermanent push notification was sent where the law requires a durable record.
You may download or print these Terms.
Order confirmations and applicable contractual information will be provided in a form that can be retained where required.
43. Acceptable Use
You must comply with the NibbleKit Acceptable Use Policy.
In particular, you must not:
- use the Services unlawfully or fraudulently;
- place false or malicious orders;
- misuse payment, refund, voucher, loyalty or chargeback functions;
- impersonate another person;
- threaten or abuse another user, Merchant or support worker;
- attempt unauthorised access;
- introduce malware;
- interfere with security or availability;
- scrape or systematically extract data without authority;
- misuse Customer or Merchant personal data;
- circumvent rate limits or authentication;
- use an unapproved automated tool to access the Services; or
- use NibbleKit for unauthorised commercial exploitation.
A genuine complaint, statutory claim, security report or payment dispute is not prohibited merely because DarkByte or a Merchant disagrees with it.
Security research is permitted only within prior written authorisation or DarkByte's published coordinated vulnerability-disclosure process.
44. Demo, Test and Trial Services
A Service identified as a demo, preview, development, test or trial environment is for evaluation only unless DarkByte expressly confirms otherwise.
A demo environment must not be used for:
- real food or Product orders;
- live Customer fulfilment;
- real delivery or collection;
- real payments;
- real refunds;
- Customer personal data;
- allergy or health information;
- payment credentials;
- identity documents;
- confidential Merchant information; or
- records that must be preserved by law.
Demo information may be:
- fictional;
- incomplete;
- outdated;
- reset;
- modified; or
- deleted without notice.
A demo status, receipt, menu, price, delivery slot or payment result must not be relied upon as evidence of a real transaction.
Where real personal or confidential information is submitted to a demo environment contrary to these Terms, DarkByte may:
- restrict access;
- remove the information;
- investigate the incident;
- notify the relevant Merchant; and
- take other proportionate security action.
45. Suspension and Restriction
DarkByte may restrict or suspend a Customer account or platform function where it reasonably believes that:
- these Terms or the Acceptable Use Policy have been materially breached;
- the account is compromised;
- fraud or unauthorised payment is reasonably suspected;
- the account is being used to harm another person;
- continued access creates a material security, privacy or safety risk;
- access would breach law;
- a payment provider or app store requires a lawful restriction; or
- the relevant Service has been withdrawn.
Where reasonably practicable, DarkByte will:
- provide notice;
- explain the general reason;
- allow correction of a non-urgent issue; and
- provide a review route.
Immediate action may be taken where delay could create a material:
- security;
- fraud;
- privacy;
- food-safety;
- personal-safety; or
- legal risk.
DarkByte may withhold details where disclosure would:
- undermine security;
- expose another person's information;
- prejudice an investigation;
- facilitate evasion; or
- breach law.
You may request review of an account decision by contacting support@nibblekit.com.
46. Effect of Suspension or Account Closure
Suspension or closure of your NibbleKit account:
- does not automatically cancel an Order Contract already accepted by a Merchant;
- does not remove a payment obligation that has lawfully arisen;
- does not remove a refund or consumer right;
- does not permit the Merchant to retain payment unlawfully;
- does not automatically delete personal data; and
- does not prevent DarkByte or the Merchant retaining records where lawfully required.
Where account access is restricted during an active order, DarkByte and the Merchant should provide a reasonable alternative means of communication where necessary.
47. Service Availability, Maintenance and Updates
DarkByte may carry out:
- maintenance;
- security updates;
- compatibility changes;
- incident response;
- provider migration;
- feature improvements; or
- legally required changes.
Where reasonably practicable, DarkByte will give notice of planned disruption that is likely to affect a material Customer function.
A temporary outage does not automatically cancel an accepted Order Contract.
Where a platform outage prevents a Merchant from fulfilling an accepted order, the Merchant remains responsible for resolving the Order Contract, while DarkByte remains responsible for its own platform failure to the extent required by law.
DarkByte does not guarantee that:
- every feature will always be available;
- every device will remain supported indefinitely;
- every message will be delivered instantly; or
- a third-party network will be uninterrupted.
This does not exclude the duty to provide the Services with reasonable care and skill or another mandatory right.
48. Events Outside Reasonable Control
DarkByte is not responsible for a delay in performing its Platform Contract obligations where the delay is caused by an event genuinely outside DarkByte's reasonable control and DarkByte could not reasonably have avoided or overcome it.
Examples may include:
- a widespread network failure;
- a major provider outage;
- severe weather;
- natural disaster;
- civil emergency;
- government restriction;
- major power failure; or
- another exceptional external event.
DarkByte will, where reasonably possible:
- take steps to reduce the effect;
- continue unaffected obligations;
- communicate material disruption;
- protect data and accounts; and
- resume the affected function.
DarkByte and the Merchant are assessed separately.
An event affecting DarkByte does not automatically excuse the Merchant's separate Order Contract obligations, and an event affecting the Merchant does not automatically excuse DarkByte's Platform Contract obligations.
This section does not:
- remove a statutory right;
- excuse a pre-existing breach;
- permit retention of payment for Products that will not be supplied;
- make you accept an indefinite delay; or
- exclude liability that cannot lawfully be excluded.
49. Intellectual Property
NibbleKit technology and related materials, including relevant:
- software;
- source and object code;
- workflows;
- interfaces;
- designs;
- databases;
- documentation;
- trade marks; and
- platform content
are owned by DarkByte or its licensors.
Merchant names, logos, menus, Product images, descriptions and other Merchant content may be owned by the Merchant or its licensors.
These Terms do not transfer ownership of any intellectual property to you.
DarkByte grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the customer-facing Services for their intended purpose.
You must not:
- copy a substantial part of the Services;
- sell, rent or sublicense access;
- remove proprietary notices;
- create an unauthorised competing service using non-public material;
- systematically extract data;
- use NibbleKit branding to suggest an unauthorised endorsement; or
- reverse engineer, decompile or disassemble the Services,
except to the extent that applicable law gives you a right that cannot lawfully be excluded.
Nothing in this section prevents an honest review, lawful criticism or other use protected by law.
50. Content You Submit
You retain ownership of content you lawfully submit, such as:
- delivery instructions;
- support messages;
- complaint information;
- photographs;
- optional order notes; or
- other Customer-provided material.
You grant DarkByte and the relevant Merchant a limited right to:
- receive;
- store;
- transmit;
- display;
- review;
- copy; and
- otherwise process
that content where reasonably necessary to:
- provide the requested function;
- fulfil or support the order;
- investigate a complaint;
- prevent fraud;
- comply with law; or
- establish or defend a legal claim.
This right lasts only for as long as the relevant lawful purpose and retention period require.
You must not submit content that:
- you have no right to provide;
- contains unnecessary personal data about another person;
- infringes intellectual-property or confidentiality rights;
- is knowingly false;
- contains malware;
- is threatening or abusive; or
- includes passwords or complete payment credentials.
51. Mobile Apps and the EULA
Where you access NibbleKit through a mobile app, the app licence is governed by the applicable End User Licence Agreement.
The legal app Licensor or publisher may be:
- DarkByte;
- the Merchant;
- another client or publisher; or
- another legal person identified in the app-store listing and EULA.
The EULA must identify the actual legal Licensor.
These Terms govern consumer platform use. The EULA governs the right to install and use the app.
Where there is a conflict:
- the EULA governs the app licence;
- these Terms govern the Platform Contract;
- the Merchant Terms govern the Order Contract; and
- mandatory law prevails.
Apple, Google and another app-store provider are not the Merchant and do not fulfil food or Product orders.
Store-specific rights and third-party-beneficiary provisions are contained in the EULA.
52. Third-Party Services
NibbleKit may interact with services supplied by:
- payment providers;
- banks;
- card networks;
- app stores;
- operating-system providers;
- mapping and address providers;
- email or messaging providers;
- notification providers;
- delivery providers; or
- Merchant-selected services.
A third party may apply its own terms to its independent service.
DarkByte is not responsible for a third party's independent act merely because NibbleKit provides a link.
DarkByte remains responsible for:
- selecting and configuring components it controls;
- instructions it gives a provider;
- disclosures about an embedded service;
- integration security;
- processor management; and
- duties that cannot lawfully be transferred.
A Merchant remains responsible for a delivery provider or other fulfilment provider selected by the Merchant.
53. Privacy and Personal Data
DarkByte's use of personal data is described in the NibbleKit Privacy Policy.
The Privacy Policy explains:
- when DarkByte is controller;
- when the Merchant is controller;
- when DarkByte acts as processor;
- any identified joint-controller activity;
- the data collected;
- lawful bases;
- allergy and health-data handling;
- recipients and subprocessors;
- international transfers;
- retention;
- security;
- rights; and
- complaints.
A Merchant may provide a separate privacy notice for its independent processing.
Accepting these Terms does not amount to:
- explicit consent to store allergy information;
- marketing consent;
- consent to optional cookies or app technologies;
- consent to a materially unrelated data use; or
- acknowledgement that every privacy use is contractually necessary.
Those choices must be obtained separately where required.
54. Cookies, App Storage and Similar Technologies
The Cookies and Similar Technologies Policy explains the use of:
- cookies;
- browser storage;
- app-local storage;
- secure credential storage;
- authentication tokens;
- notification tokens;
- software development kits;
- device identifiers;
- scripts;
- tags;
- pixels; and
- embedded components.
Where consent is required, optional technology must not be enabled before valid consent is obtained.
You may manage optional choices through:
the privacy controls, cookie banner, app permission settings or device/browser settings provided in the relevant service; if no optional technologies are enabled, no separate preference control may be shown
Refusing optional technology will not prevent access to unrelated core functions.
55. Privacy Rights and Data-Protection Complaints
You may use the Privacy Rights and Data Protection Complaints page to:
- request access;
- request correction;
- request deletion;
- request restriction;
- request portability;
- object to processing;
- withdraw consent;
- request account deletion;
- ask about an automated decision; or
- make a data-protection complaint.
The route is available at:
https://nibblekit.com/policies/data-request/
Rights requests and data-protection complaints are distinct processes.
A complaint about DarkByte's data handling will be:
- acknowledged within 30 days;
- investigated appropriately;
- updated without undue delay where it remains ongoing; and
- concluded with an outcome without undue delay.
You may also complain to the Information Commissioner's Office.
56. Changes to the Services
DarkByte may change the Services to:
- improve functionality;
- address security;
- comply with law;
- maintain provider compatibility;
- correct defects;
- remove an unsupported feature;
- protect users; or
- reflect a changed Merchant configuration.
A change will not retrospectively alter an accepted Order Contract.
Where a change materially reduces an active consumer platform function:
- reasonable notice will be provided where practicable;
- existing statutory rights will remain;
- account data will be handled under the Privacy and Retention policies; and
- any paid consumer platform service will receive the remedy required by law.
A Merchant may change future menus, availability and prices. Those changes do not retrospectively alter an accepted order unless you expressly agree to a lawful variation.
57. Changes to These Terms
DarkByte may update these Terms to reflect changes in:
- law;
- platform functions;
- security requirements;
- payment architecture;
- app-store rules;
- provider arrangements;
- Merchant workflows; or
- business operations.
The current Terms will show:
- the last-updated date;
- effective date; and
- version number.
Material changes apply prospectively.
Where reasonably practicable, DarkByte will notify existing account holders of a material change through:
- email;
- an in-app notice;
- an account message; or
- another appropriate channel.
Fresh affirmative acceptance will be requested where required by law or where the nature of the change makes it appropriate.
Continued use may signify acceptance of a notified non-material change where law permits. It will not:
- retrospectively vary an accepted order;
- remove an accrued right;
- create a new paid service without express agreement;
- create marketing consent;
- create allergy-data consent; or
- validate a change that requires affirmative acceptance.
Previous material versions will be available at:
Previous material versions are available on reasonable request from support@nibblekit.com.
58. Your Statutory Rights
Nothing in these Terms excludes, limits or replaces a mandatory statutory right.
Depending on the circumstances, you may have rights where:
- Products are not of satisfactory quality;
- Products are unsafe;
- Products are not fit for a disclosed purpose;
- Products are not as described;
- Products are missing;
- an agreed substitution was not supplied;
- Products are not delivered as agreed;
- an essential delivery time is missed;
- digital content or platform functionality is defective;
- a service is not supplied with reasonable care and skill;
- mandatory pre-contract information was omitted;
- an optional charge was added without express consent;
- a payment-obligation control was non-compliant; or
- another consumer requirement was not met.
A disclaimer, Merchant policy or platform setting cannot remove a right that the law makes mandatory.
Information that the law treats as part of the Order Contract cannot be changed unless the change is lawfully agreed.
59. DarkByte's Liability
DarkByte is responsible for foreseeable loss or damage caused by:
- DarkByte's breach of these Terms;
- DarkByte's failure to use reasonable care and skill;
- a defective platform function for which DarkByte is responsible;
- DarkByte's misleading statement;
- DarkByte's unauthorised alteration of information;
- DarkByte's failure to transmit an order or cancellation where DarkByte accepted responsibility for that transmission;
- a payment or refund error caused by a DarkByte-controlled component; or
- another DarkByte act or omission for which liability arises under law.
Loss is foreseeable where:
- it was an obvious consequence of the breach; or
- DarkByte and you contemplated it when the Platform Contract was formed.
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- deliberate unlawful conduct;
- breach of mandatory consumer rights; or
- another liability that cannot lawfully be excluded.
60. Merchant Matters and DarkByte Responsibility
DarkByte is not responsible under the Platform Contract merely because a Merchant:
- supplies unsafe food;
- provides inaccurate ingredients or allergens;
- prepares a Product incorrectly;
- fails to fulfil an order;
- delivers late;
- uses an unsuitable delivery provider;
- refuses a lawful refund;
- breaches the Order Contract; or
- fails to comply with its own legal duties.
Those matters are normally the Merchant's responsibility.
DarkByte may nevertheless be responsible to the extent that DarkByte:
- caused or materially contributed to the problem;
- made its own misleading representation;
- altered accurate Merchant information incorrectly;
- failed to transmit information through a function DarkByte undertook to provide;
- negligently configured a relevant platform component;
- assumed the relevant responsibility expressly; or
- is otherwise responsible under law.
Nothing in this section requires you to determine the technical cause before making a complaint. DarkByte and the Merchant should investigate the relevant records.
61. Limits of Responsibility
DarkByte is not responsible for loss caused solely by:
- your unlawful or fraudulent use;
- inaccurate information supplied by you;
- use of an unsupported or compromised device;
- your failure to protect credentials;
- failure to install a clearly identified necessary security update after reasonable notice;
- an independent network failure outside DarkByte's reasonable control;
- a Merchant act for which DarkByte is not responsible; or
- another independent event that DarkByte could not reasonably prevent.
DarkByte is not excused where:
- DarkByte was negligent;
- the provider or subcontractor was acting on DarkByte's behalf and DarkByte remains legally responsible;
- the relevant risk should reasonably have been addressed;
- DarkByte made a misleading statement;
- DarkByte expressly accepted responsibility; or
- exclusion is prohibited by law.
These Terms do not contain a business-loss exclusion because they do not govern Merchant or other B2B use. Business liability must be addressed in the applicable Merchant Agreement.
62. General Contract Provisions
62.1 No waiver
If DarkByte does not enforce a provision immediately, it may still enforce it later.
This does not extend a statutory limitation period or remove a right that has already arisen.
62.2 Severability
If a court or competent authority finds part of these Terms unlawful or unenforceable, the remainder will continue to apply so far as legally possible.
62.3 Transfer by you
You may not transfer your Platform Contract to another person without DarkByte's agreement, except where applicable law permits it.
An Order Contract may be transferred only in accordance with the Merchant Terms and applicable law.
62.4 Transfer by DarkByte
DarkByte may transfer its Platform Contract rights and obligations as part of a lawful:
- business transfer;
- restructuring;
- succession;
- replacement service arrangement; or
- transfer of NibbleKit.
DarkByte will take reasonable steps to ensure that the transfer does not reduce mandatory consumer rights.
Where required, you will be notified.
62.5 Third-party rights
Except where the End User Licence Agreement gives an app-store provider an express enforcement right, a person who is not a party to the Platform Contract has no right to enforce these Terms.
A Merchant's rights and obligations arise under the Order Contract, Merchant Terms and Merchant Agreement rather than through this provision.
62.6 No partnership or agency
These Terms do not create a partnership, employment relationship or general agency between you and DarkByte.
DarkByte acts as a payment-collection agent for a Merchant only where the verified payment structure and checkout expressly state that role.
63. Governing Law
These Terms and the Platform Contract are governed by the law of England and Wales.
If you are a consumer living in Scotland, Northern Ireland or another country, you retain any mandatory protection provided by the law applicable to you that cannot lawfully be excluded.
The law governing the Order Contract may also be identified in the Merchant Terms, subject to mandatory consumer protections.
64. Courts and Jurisdiction
If you live in England or Wales, you may bring proceedings concerning these Terms in the courts of England and Wales.
If you live in Scotland, you may bring proceedings in the Scottish courts and may also have the right to bring them in the courts of England and Wales.
If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts and may also have the right to bring them in the courts of England and Wales.
DarkByte will bring proceedings against a UK consumer only in a court permitted by applicable consumer-jurisdiction rules.
If you live outside the United Kingdom, nothing in these Terms limits a mandatory right to use a court available to you under applicable consumer law.
Paul Hepple, a sole trader trading as DarkByte Creations 152 Lindhurst Road, Barnsley, S71 3DG Email: support@nibblekit.com Telephone: 07549 253991
Security incidents
support@nibblekit.com with the subject line Security report
Privacy rights and data-protection complaints
privacy@darkbyte.uk
Merchant order support
For a Product, order, delivery, collection, allergen, cancellation or refund issue, contact the Merchant identified:
- in the ordering Service;
- at checkout;
- in the order confirmation;
- on the receipt; or
- in the order details.
These Terms should link to:
- Merchant Terms applicable to the order
- Refund and Cancellation Policy
- Delivery and Collection Policy
- Allergen and Food Safety Policy
- Acceptable Use Policy
- End User Licence Agreement
- Privacy Policy
- Cookies and Similar Technologies Policy
- Privacy Rights and Data Protection Complaints
- Data Retention and Deletion Policy
- Security Overview